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Privacy Policy

Melo Carpet Cleaning values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our services.

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Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Name

  • Phone number

  • Email address

  • Service address

  • Booking and appointment details

  • Payment-related information (processed securely by third-party providers)

We do not collect sensitive personal information unless required to complete a service request.

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How We Use Your Information

We use collected information to:

  • Schedule and manage appointments

  • Provide and improve our services

  • Communicate regarding services or inquiries

  • Process payments

  • Maintain business records

We do not sell or rent your personal information.

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Payments

Payments made through our website are securely processed by Stripe. Melo Carpet Cleaning does not store or have direct access to your full payment card details. Stripe’s use of your information is governed by their own privacy policy.

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Analytics & Tracking

We may use third-party analytics and tracking tools such as Google Analytics and Meta (Facebook/Instagram) Pixel to better understand website traffic and improve user experience. These tools may collect non-identifying information such as browser type, device, pages visited, and general location.

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Cookies

Our website may use cookies and similar technologies provided by Wix and third-party tools to improve functionality and performance. You may control cookie preferences through your browser settings.

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Third-Party Services

Our website is built on Wix, which provides hosting, booking, and security infrastructure. Some features or content may be provided by third-party platforms. We are not responsible for the privacy practices of these external services.

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Children’s Privacy

Our website and services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under 18.

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California Privacy Rights

California residents have the right to request access to, correction of, or deletion of their personal information, subject to applicable legal exceptions. To make a request, please contact us using the information below.

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Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. However, no online transmission or storage method is 100% secure.

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Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Effective Date: January 22, 2026

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